Contact Information

ATO office addresses, phone lines, and public information

General Contact Information

The Australian Taxation Office provides various ways for individuals to contact them regarding tax matters. This information is made available to help you find the appropriate channel for your inquiry. Please note that wait times may vary depending on the time of year, with longer wait times typically experienced during tax season (July to October).

ATO offices are located in major cities across Australia.

Phone Numbers

Individual tax inquiries: 13 28 61

Business tax inquiries: 13 28 66

Superannuation inquiries: 13 10 20

Tax practitioners' hotline: 13 72 86

From outside Australia: +61 2 6216 1111

Phone hours: Monday to Friday, 8:00 AM to 6:00 PM (local time)

ATO Office Locations

The ATO maintains offices in various locations across Australia. While many services are now available online, some situations may require in-person assistance. Please note that some services at physical offices may require appointments.

Major Office Locations

Sydney

Centrepoint Tower

100 Market Street

Sydney NSW 2000

Melbourne

Collins Square Tower 5

727 Collins Street

Docklands VIC 3008

Brisbane

55 Elizabeth Street

Brisbane QLD 4000

Perth

533 Hay Street

Perth WA 6000

Adelaide

91 Waymouth Street

Adelaide SA 5000

Hobart

200 Collins Street

Hobart TAS 7000

Canberra

26 Narellan Street

Canberra ACT 2600

Darwin

46 Smith Street

Darwin NT 0800

Office hours: Monday to Friday, 8:30 AM to 4:30 PM (local time)

Mail and Postal Information

While electronic communication is encouraged, certain documents and forms may need to be submitted by mail. The ATO maintains specific postal addresses for different types of correspondence.

General Correspondence

Australian Taxation Office

GPO Box 9990

SYDNEY NSW 2001

Payment by Mail

Australian Taxation Office

Locked Bag 1936

ALBURY NSW 1936

Private Rulings

Australian Taxation Office

PO Box 3000

PENRITH NSW 2740

Some ATO communications may still require traditional mail services.

When sending correspondence to the ATO, always include your Tax File Number (TFN) or Australian Business Number (ABN) and a return address.

Additional Resources

The ATO provides several additional resources to help individuals and businesses understand and meet their tax obligations. These resources are designed to supplement the information available through online services and direct contact channels.

Publications

The ATO produces numerous publications, including guides, fact sheets, and booklets on various aspects of the tax system. These publications are available in both digital and print formats and cover topics ranging from basic tax concepts to specific tax situations and obligations.

Tax File Number Registration

For individuals needing to register for a Tax File Number (TFN), the process can be initiated online through the ATO website. Australian residents may need to attend an interview at an ATO office or Services Australia (Centrelink) location to complete the registration process and verify their identity.

Community Assistance

The ATO offers various support services for individuals with special needs, including:

National Relay Service for people who are deaf or have a hearing or speech impairment
Translating and Interpreting Service for those who speak languages other than English
Tax Help program for people on low incomes (during tax time)

The ATO offers various support services for individuals with specific needs.

The ATO remains committed to providing accessible services to all members of the Australian community and continues to develop resources to meet diverse needs.